Privacy Policy

Last Updated: January 2026

At The Basement VR (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or interact with our services.

Information We Collect

We collect only the information necessary to operate our website and provide our services.

We do not collect or store sensitive payment information such as credit card numbers or banking details. All payment processing is handled securely by third-party providers.

How We Use Your Information

We do not sell or rent your personal information to third parties.

Text Messaging (SMS)

If you provide your phone number, you may receive text messages related to bookings, reminders, or customer service communications.

Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. This data is used in aggregate form and does not personally identify you.

Third-Party Services

We may use trusted third-party services for website hosting, booking systems, payment processing, analytics, and messaging. These providers only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

Your Choices

You may request access to or correction of your personal information, or opt out of marketing or SMS communications at any time.

Contact Us

The Basement VR
Port Washington, WI
Email: info@thebasementvr.com
Website: https://thebasementvr.com