B A S E M E N T

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Trade your basement for ours — because gaming’s better together.

A LITTLE KNOW-HOW BEFORE YOU GO

Your questions.
Answered.

Planning your first visit or bringing a group? Here's what to know about playing at The Basement.

Start Here

What is The Basement?

The Basement is a free-roam virtual reality arcade where players can step inside immersive VR worlds together. From action-packed adventures to cooperative games and challenges, it’s a whole new way to play — no controllers or wires holding you back.

How long is a VR session?

We offer multiple session lengths, including 10-minute, 15-minute, and 30-minute experiences, depending on the game and availability.

Plan Your Visit

Do I need a reservation?

Walk-ins are welcome when available, but reservations are highly recommended, especially on weekends and during peak hours. Booking ahead helps guarantee your play time.

What payments do you accept?

We accept major credit/debit cards and contactless payments. No cash handling makes things faster and safer for everyone.

Do I need to sign a waiver?

Yes. All players must sign a VR participation waiver before playing. Waivers can be completed online ahead of time or in-store.

Bring Your People

How many people can play?

Our arena supports group play, making it perfect for friends, families, parties, and team-building. Group size varies by game, so our staff will help match your group with the best experience.

Is there an age limit?

Most experiences are recommended for ages 8 and up. Some games may have higher age recommendations. Players under 18 must have a parent or guardian sign a waiver.

Do you host parties/events?

Yes! We offer birthday parties, private events, team-building, and group bookings. Contact us directly for custom packages and availability.

Headsets & Getting Ready

What kind of VR do you use?

We use Pico 4 Enterprise headsets — commercial-grade VR designed specifically for location-based experiences. They’re lightweight, wireless, and offer superior tracking and image quality compared to consumer headsets.

What should I wear?

No special clothing required — just wear comfortable clothes and closed-toe shoes. Glasses usually fit inside the headset, and our staff can help with adjustments.

Comfort & Care

Is the equipment cleaned?

Absolutely. All headsets and gear are thoroughly cleaned and sanitized after every use to ensure a safe and comfortable experience.

What if I get motion sick?

Many of our games are designed to minimize motion sickness, especially free-roam experiences where you walk naturally. If you feel uncomfortable at any time, you can stop — your comfort comes first.

Is VR safe?

Yes — safety is our top priority. Our staff provides a full orientation before each session, monitors gameplay, and ensures players stay within the designated play areas at all times.

Capture the Fun

Can I take photos or videos?

Photos are welcome outside the arena! For safety and immersion reasons, filming during gameplay is limited. Ask our staff — we’re happy to help capture fun moments.

WE'RE HERE TO HELP

Still wondering about something?

Get in touch and we'll help you plan your visit.

1329 Grand Ave - Suite 1
Port Washington, WI 53074